Datagroup

How We Help

What you can automate

Real things South African businesses are doing right now with WhatsApp, AI, and smart workflows — no extra headcount needed.

Leads

Your 24/7 Sales Consultant

A full-time sales consultant works 8 hours a day, 5 days a week. These automations respond in seconds, around the clock — at a fraction of the cost.

Starting from R199/month

First contact in seconds

A potential client sees your ad at 10pm and messages your WhatsApp number. They get a personalised reply within seconds. By the time your competitors open in the morning, you've already had a conversation — and the lead has moved on.

WhatsApp marketing campaigns

You run a promotion for the long weekend. A broadcast goes to your opted-in client list — directly into their WhatsApp inbox, not buried in email. Open rates on WhatsApp are typically 5× higher than email.

Lead qualification

A new enquiry comes in. Before it reaches you, the automation asks 2–3 quick questions — budget, timeline, what they need. You only get notified when the lead is worth your time. The rest are handled automatically.

Re-engage cold leads

Someone enquired last week and went quiet. An automated follow-up lands on day 3, then day 7. No manual chasing required. Most of the time, that nudge is all it takes to restart the conversation.

Sales

A Dedicated Account Manager for Every Client

A dedicated account manager can only actively look after so many clients at once. These automations give every client the same attentive, personalised experience — simultaneously, at any scale.

Starting from R299/month

Recurring order reminders

Your client orders the same stock every Monday. At 7am they get a WhatsApp message with their usual order — one tap to confirm and it's done. No phone calls, no chasing, no missed orders.

Instant pricing assistance

"How much is a 5kg bag?" gets an immediate, accurate answer at any hour. No waiting for someone to check the price list. Clients get what they need; you don't lose the sale to impatience.

Product & service catalogue

A client wants to know what you offer. They browse your full catalogue in the WhatsApp chat and request a quote on exactly what they want — without picking up the phone or going to your website.

Payments via WhatsApp

You send a payment link directly in the chat. The client pays without leaving WhatsApp. No separate email, no chasing — and you get notified the moment it clears.

Quote generation

A client describes what they need in the chat. A formatted quote is generated and sent back within seconds. What used to take a back-and-forth of emails now happens before they've closed the app.

Upsell & cross-sell nudges

When a client confirms their order, they're automatically shown a relevant add-on: "Clients who order X often add Y — want to include it?" It's the kind of suggestion a good account manager would make every single time.

Support

A Support Agent Who Never Clocks Off

A support consultant works business hours and handles one client at a time. This handles hundreds simultaneously — at 2am on a public holiday — for a fraction of the monthly cost.

Starting from R99/month

After-hours assistance

A client messages at 9pm about a problem. They get a helpful, relevant response immediately — not silence until 8am the next morning. By the time you start your day, their issue is already resolved or logged.

Self-service FAQ

"What are your hours?" "Do you deliver to Pretoria?" "What's your returns policy?" These questions make up a large chunk of daily support volume. They're answered instantly, every time, without anyone on staff.

Order & job status updates

"Where's my delivery?" or "What's happening with my repair?" — answered in seconds by checking the live status automatically. No one needs to call in, wait on hold, or interrupt your team.

Complaint logging & follow-up

A client reports an issue via WhatsApp. They receive a reference number immediately and an acknowledgement that someone is on it. As the issue progresses, they're automatically kept in the loop. They feel heard; nothing falls through the cracks.

See which of these fit your business

Chat to us and we'll show you exactly what makes sense for your situation — no obligation.

Chat to us on WhatsApp