Terms of Service

Who we are and what these terms cover

Datagroup (“we”, “us”, “our”) is a data & AI services company based in Johannesburg, South Africa. We help small and medium businesses automate workflows, engage customers on WhatsApp, and make sense of their data.

These Terms of Service (“Terms”) govern your use of www.datagroup.co.za (the “site”) and any services we provide to you. By using the site, contacting us, or engaging our services, you agree to these Terms. If you do not agree, please do not use the site or our services.

Our services

We offer three core services:

• WhatsApp & Workflows — WhatsApp automations such as bookings, follow-ups, recurring reminders, and specials.
• AI Automation — automating manual, repetitive work such as data capture, reporting, and client communication.
• Business Intelligence — custom live dashboards and scheduled reports.

The specific scope, deliverables, fees, and timelines for any engagement are agreed separately in writing (for example in a quote, proposal, or statement of work). Where that written agreement conflicts with these Terms, the written agreement applies for that engagement.

WhatsApp messaging and consent

When you submit your mobile number on our site, you are asking us to contact you on WhatsApp about your enquiry. By doing so you consent to receive WhatsApp messages from us for that purpose. We send messages in line with WhatsApp’s own Business Messaging Policy.

You can opt out at any time by replying STOP to any WhatsApp message from us, or by emailing us (see “Contact us” below). We do not use your number for bulk SMS, cold calling, or any purpose unrelated to your enquiry. How we handle your personal information is set out in our Privacy Policy.

Acceptable use

When using the site and our services, you agree not to:

• Use them for any unlawful, fraudulent, or harmful purpose.
• Attempt to gain unauthorised access to the site, our systems, or other users’ data.
• Interfere with or disrupt the site, our infrastructure, or the networks connected to it.
• Submit someone else’s personal information (such as a mobile number) without their permission.

Your responsibilities as a client

If we deliver services to you, you are responsible for providing accurate information, the access and approvals we need to do the work, and for ensuring that any data you share with us — including your customers’ contact details — has been collected lawfully and may be processed for the agreed purpose. Where we send WhatsApp messages on your behalf, you are responsible for having a valid lawful basis and consent to contact those recipients.

Fees and payment

Fees for our services are set out in the quote or proposal we agree with you. Unless stated otherwise, invoices are payable within the period stated on the invoice. We may suspend services on overdue accounts after giving you reasonable notice.

Intellectual property

The site, its content, our branding, and the tools and software we develop remain our intellectual property (or that of our licensors). On completion and full payment of an engagement, you own the deliverables and data that are specific to your business, while we retain ownership of our underlying methods, templates, and reusable components used to create them.

Third-party services

Our services rely on third parties, including Meta Platforms, Inc. (the operator of WhatsApp) and Microsoft Azure (hosting, in the South Africa North region). Your use of features that depend on these providers is also subject to their terms, and we are not responsible for outages or changes outside our control.

Disclaimers

We work hard to deliver reliable services, but the site and our services are provided “as is” without warranties of any kind, to the extent permitted by law. We do not guarantee that the site will always be available, uninterrupted, or error-free. Insights and outputs produced by AI or automation are intended to support — not replace — your own business judgement.

Limitation of liability

To the maximum extent permitted by law, we are not liable for any indirect, incidental, or consequential loss arising from your use of the site or our services. Nothing in these Terms limits any liability that cannot lawfully be limited. These Terms do not affect any rights you have under the Consumer Protection Act, 2008 that cannot be excluded.

Termination

You may stop using the site at any time. We may suspend or end your access to the site or our services if you breach these Terms or use them unlawfully. Termination of a paid engagement is handled under the written agreement for that engagement.

Governing law

These Terms are governed by the laws of the Republic of South Africa, and the South African courts have jurisdiction over any dispute relating to them.

Changes to these terms

We may update these Terms from time to time. If we make material changes we will update this page and revise the “Last updated” date at the top. Continuing to use the site after a change means you accept the updated Terms.

Contact us

Questions about these Terms? Reach us at info@datagroup.co.za. We are based in Johannesburg, South Africa.